Npower is one of Britain’s leading energy companies, and is part of the Innogy group, one of Europe’s leading electricity and gas companies. If you are one of its 5 million UK gas or electricity customers and need help, or just want information, here are some ways to contact its customer services teams.
Contact Npower by telephone
The main npower customer support telephone numbers are 0800 073 3000 or 0330 100 3000. These numbers are to report an electricity or gas emergency or also for more general queries such as billing or meter readings. These lines are open Monday to Friday from 8am to 8pm, Saturday from 8am to 6pm.
Support of Npower
Once you log into the company’s main help and support page at Npower you will be shown a query box which will then link you relevant FAQ pages and provided with contact options. You could bypass this by using a live chat service although this may not work outside office hours. There is also a customer log in button, and links to npower’s social media sites.