Ocado is a British online supermarket. Unlike its main competitors, the company has no chain of stores and does all deliveries from its warehouses and accordingly needs to operate a very efficient system that helps customers to connect with its service teams. This is how you can reach them.
Contact Ocado by telephone
Whether it is to make an order, make a complaint or get answers to any questions about Ocada or its services, the customer support telephone number is 0345 656 1234, with lines open from 5.30am to midnight.
Contact Ocado online
Go to Ocado to see a variety of ways of contacting the company. For example, you can send a message from your Ocado account – you will need to log in first – or send a message from your own email account to ocado&ocado.com. Before that, you could try the live chat service or use ocado@twitter. If you want to send a letter you won’t need a stamp. Write to Customer Services, Ocado Limited, Freepost 13498, PO BOX 3 62, Hatfield AL9 7BR.