The Royal Bank of Scotland, often abbreviated as RBS, is a retail banking subsidiary of The Royal Bank of Scotland Group plc, together with NatWest and Ulster Bank. It has around 700 branches. You can contact its various customer services divisions via the information here.
Contact the customer service of Royal Bank of Scotland
For all general queries, you can use the customer support telephone number 0131 556 8555. For personal customers with accounts in Scotland use 0345 724 2424, while those in England or Wales should call 0345 900 0400. RBS asks that you have your customer number and PIN ready as this will enable your call to be answered faster and more securely.
Contact RBS online
Going to the bank’s Help pages at RBS will provide a range of options, including FAQs, what to do about lost or stolen cards – there is a security centre accessible from this Help page, and an online live chat service.